While not the norm, a focus on the customer’s needs is refreshing as in the example of a salesperson searching for a non-essential item as if they were helping a parent find a lost child. Perhaps this kind of customer service is considered exceptional because it is more of the exception than the rule.

By Diane Ciotta

Doug is a manager at a large retail firm. Recently his department reported a significant drop in sales. Doug and his team are working diligently to earn a bigger market share this holiday season, so he wants to find a way to lead and instill confidence in his subordinates…

By Marti MacGibbon

What began as a conversation after an HRACRE Legislative Committee meeting late in the summer of 2010 ended in 2011 as successful Virginia legislation phasing in a ban of phosphorus in most applications of fertilizers throughout the Commonwealth.

It would be fantastic if we could leave our homes, where there is a decent chance our spouse routinely disrespects us and our children constantly defy us and fight with each other, and commute to our place of work where everyone always greets us with a smile…

By Israel (Izzy) C. Kalman

Any successful executive will tell you that there’s a game in business. If you’re not willing to play the game, you can’t win at it.

By Jean Kelley

Outside air, “Free Air”, can be used to efficiently and economically remove excess heat and contaminants from manufacturing and warehouse buildings.

By: Lance Lewis

Part of any management, leadership, and employee motivation speech, is the common theme that people’s performance is influenced by their attitude.

by Carl Van and Veronica Dunbar

Business ethics is a tricky area because the point of business, to produce a profit, often conflicts with what might be termed ethical.

By Kyle Scott, Ph.D.

It’s been said that it’s lonely at the top. But it doesn’t have to be. Even the Lone Ranger wasn’t alone. He had Tonto.

By Jim Bain

For many companies, bringing in a temporary employee to fill an open position makes good business sense.

By Jean Kelley

To keep coal a viable energy solution for many more years, a cradle to grave approach is absolutely essential.

by Hank Keiper, P.E.

Periods of invention and periods of crisis are similar in that effectively navigating them employs vision. These times delineate differences between “goalonaries” and “visionaries.”

By Marjorie Wolter, Ph.D.

When you talk to people, are you focused on the transaction or your interaction?

By Marty Stanley

We all know IQ tests. Love them or loathe them, they are still often a part of assessment in the workplace.

By Dr. Dennis Garlick

As homemakers, parents and social events managers, we often forget that our paychecks are based on how the family wage earners are perceived in business.

By Barbara Bergstrom